FAQ
Welcome to Nest & Nook Candle Co.! We would love to chat about our inspiration anytime! Send us an email at nestandnookcandleco@gmail.com for all inquires.
What type of wax do you use? All candles are made with Soy wax, which is eco-friendly, clean-burning, and provides a long-lasting, even burn.
Are your candles hand poured? Yes, each of our candles are carefully hand-poured to ensure the highest quality and attention to detail.
What scents do you offer? We currently only offer unscented candle. Th
Do you offer custom or made to order items? Yes! We offer made-to-order candles in select containers. Please inquire about any kind of customization or personalization you might have in mind!
How should I care for my candle? To get the most out of your candle, trim the wick to about 1/4 inch before each burn. Allow the wax to melt to the edge of the container to avoid tunneling and always burn in a safe, draft-free environment.
Can I reuse the candle container? Absolutely! Many of our containers, including glass jars, ceramic bowls, and wooden dough bowls, are perfect for repurposing after the candle has burned down.
Do you offer gift sets and accessories? Yes, we offer complete candle care sets, including matchsticks, wick trimmers, snuffers, and reed diffusers, perfect for gifts or enhancing your candle experience.
Do you offer refunds or exchanges? Due to the nature of our products, we do not offer refunds. However, if there is an issue with your order, please contact us within 30 days, and we will work to make it right.
How quickly will I receive my order? All orders are processed between 2 to 3 business days. Please allow an additional 3 to 7 business days for shipments. All orders are shipped from Blacklick, OH 43004.
Do you ship internationally? No, we do not currently ship internationally.
Thank you for choosing Nest & Nook Candle Co. – it's truly been a pleasure sharing these treasures with you! We always welcome your feedback, so if you have any thoughts or need assistance, feel free to reach out to us at nestandnookcandleco@gmail.com. We'd love to hear from you!